When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends onyour location, but can be estimated as follows: Domestic: 5-​8 business days International: 10-30 business days. Please note, that due to COVID19 restrictions it’s impossible to guarantee the precise shipping time. Some countries are temporary excluded from the list of delivery. We continue to ship orders to North, Central and South America, Europe, Russia, Australia, New Zealand, South Africa.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide. You may notice, that some goods are marked with «USA», «CZ», «UK» or «CAN» signs. Please be sure, that the goods are the same. This signature means, that you can make an order in a country, which is closer to you.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our controland is assessed by your local customs office. Customs policies vary widely for every country soplease check with your local customs office directly to see if they apply duties and taxes to yourpurchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following: ● Check your shipping confirmation email for any mistakes in the delivery address. ● Ask your local post office if they have your package. ● Stop by your neighbors in case the courier left the package with them. Pro tip: Package theft is on the rise—I​ f you're expecting a home delivery and you know you won'tbe home to accept it, use an address where you know you'll be! If the shipping address was correct, and the package wasn't left at the post office or at yourneighbor’s, get in touch with us at [insert your support email here] with your order number.
How are your products made?
We work with a reliable, high-quality print-on-demand drop shipper. They have locationsworldwide, so depending on where you are, your orders are printed and shipped from the facilitythat can do it most efficiently!
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your orderships out. If you have any questions about your tracking or shipment, drop us a line at mail@truepetrolhead.com
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at mail@truepetrolhead.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
As far as all the orders are made on demand and may be considered like custom ones, we don’t offer returns and exchanges, and also don't send items to try on. But if there’s something wrong with your order (it's damaged or of a wrong size/color/model), please let us know by contacting us at mail@truepetrolhead.com!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any ofthese apply, please contact us at mail@truepetrolhead.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out oursizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at mail@truepetrolhead.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue are fund!
How long is processing time?
Every ordered item is printed after the order. Processing time depends of the type of chosen item, and may continue from 1 to several business days. Due to COVID19 restrictions processing time may last longer because of extremely hight level of security for the employees. Please note the updates regarding our work during COVID19 pandemic.